CFTS Documentation
Start Here
Welcome to the CFTS documentation portal.
This page is here to help you find the right information quickly and understand how the main documents fit together. If you are new to CFTS, start with the service overview and responsibility model. If you already have a service with us, the guidance pages can help with support, onboarding, backups, maintenance, security, and service changes.
CFTS is an engineering-led ICT infrastructure and support company. We design and support services as connected systems, where hosting, power, cooling, network, security, backup, and support all affect one another.
Our documentation follows the same approach. It is here to explain how services work in practice, not only how they look on a diagram.
The guidance pages explain how CFTS services normally work in practice. Formal agreements, accepted quotations, policies, and signed service documents always take precedence where they apply.
Where To Start
| If You Need To | Start With |
|---|---|
| See what CFTS provides | Service Catalogue |
| Check who is responsible for what | Shared Responsibility Model |
| Raise or escalate an issue | Support and Escalation |
| Prepare for a new service | Onboarding Checklist |
| Request or understand a restore | Backup and Restore Requests |
| Review maintenance expectations | Maintenance and Change Notices |
| Check data location considerations | Data Location and Subprocessors |
| Review security controls | Security Overview |
| Plan service closure or migration | Offboarding and Termination |
How To Use This Portal
Use the client guidance pages for practical orientation, then refer to the formal documents when you need the controlling terms for a service.
For example:
- use the Service Catalogue to understand the shape of available services
- use the Shared Responsibility Model to check where CFTS responsibilities end and client responsibilities begin
- use the Terms, SLA, DPA, and pricing documents for formal service, legal, privacy, and commercial detail
What To Check First
For most new or existing clients, the most useful documents are:
- Terms of Service
- Infrastructure SLA
- Managed Services Addendum
- Privacy Notice
- Data Processing Addendum
- Edge Services Price List
- Glossary of Terms
Document Status
General guidance pages explain how CFTS normally operates. They do not override:
- signed agreements
- accepted quotations
- service-specific schedules
- the Terms of Service
- the Infrastructure SLA
- the Data Processing Addendum
- written commitments made for a specific service
Where a document is unclear or a service has unusual requirements, clients should confirm the applicable position with CFTS before relying on assumptions.
Keeping Information Current
CFTS may update documentation as services, pricing, infrastructure, or operational practices change. The current published version of each document should be treated as the active reference unless a signed agreement states otherwise.