Service Catalogue

This page gives a client-facing overview of CFTS service families. Pricing, availability, and exact scope are defined by the applicable quotation, service agreement, or pricing schedule.

CFTS services are normally scoped around the whole operating requirement, not just a single component. Workload, data location, power, cooling, network, backup, security, and support expectations may all affect the final design.

Service Families

Service Family	Typical Use	Notes
Shared hosting	Websites, e-mail, cPanel hosting, small business hosting	Designed for simplicity and predictable annual cost
Core platform	Small business applications requiring managed infrastructure basics	May include compute, monitoring, backup management, and public IP depending on quote
Unmanaged compute	Virtual machines and workloads where the client manages the OS and applications	CFTS provides infrastructure resources; client manages the software stack
Dedicated enterprise infrastructure	Larger or more sensitive workloads requiring dedicated capacity	Suitable where resource control, performance, or isolation matter
Storage services	Standard storage, performance storage, archive storage, object storage	Capacity, performance, and redundancy depend on the selected service
Backup services	Backup orchestration, retention, restore assistance	Backup storage and application consistency may be separate considerations
Network services	Public IPs, shared bandwidth, dedicated bandwidth, routing options	Availability and capacity depend on location and service design
Structured cabling and ICT fit-outs	Network cabling, comms rooms, server rooms, rack layouts, and building ICT infrastructure	Normally requires site review, design scope, installation standards, and testing
Technical power and facility support	Power protection, UPS, inverter, generator, and equipment-room planning	Usually scoped as project work or facility-specific support
ICT assessment and planning	IT reviews, roadmaps, policies, DR planning, support models, and capability planning	Usually scoped around the organisation, site, users, risks, and operational goals
Project delivery and rollouts	Multi-site deployments, installation automation, commissioning, training, and handover	Requires agreed project scope, logistics, acceptance criteria, and support plan
Colocation	Client or dedicated equipment hosted in a controlled facility environment	Power, space, network, and physical access terms are service-specific
Edge infrastructure and facility resilience	Hosting or colocation where power, cooling, monitoring, and local operating conditions matter	Scope depends on workload criticality and facility design
Managed services	OS management, monitoring, patching, backup management, operational support	Only applies where explicitly included in writing
Software and licensing	Server operating systems, CALs, application platforms, deployment services	Licensing requirements remain client-specific unless agreed otherwise

Shared Hosting

Shared hosting is intended for clients who need website and e-mail hosting without managing infrastructure directly.

Typical features may include:

cPanel-based hosting
website and e-mail hosting
SSL certificate support
MySQL databases
spam filtering and mail protection
shared network access

Client responsibilities normally include:

website content
application configuration
mailbox and user management
domain ownership
DNS changes unless managed by CFTS

Core Platform

Core platform services provide a small but more controlled infrastructure foundation than basic shared hosting.

Depending on the quote, this may include:

virtualised compute
monitoring
backup management
public IP address
infrastructure-level support

Operating system management, application support, and advanced security services are separate unless included in writing.

Unmanaged Compute

Unmanaged compute provides infrastructure resources such as CPU, RAM, disk, and network access.

CFTS normally manages:

physical hosts
virtualisation platform
internal storage
infrastructure networking
power and environmental systems

The client normally manages:

operating system
applications
users and credentials
security configuration
software updates
application-level backups and validation

Dedicated Enterprise Infrastructure

Dedicated infrastructure is suited to workloads that need clearer isolation, stronger resource control, or higher capacity.

It may be appropriate for:

business-critical applications
larger data platforms
NGO or research workloads
sensitive hosted environments
high-density compute or storage requirements

Each deployment should be scoped around the workload, data, access, backup, and support requirements.

Storage Services

CFTS storage services may include:

standard SSD storage
performance NVMe storage
archive storage
object storage
backup-oriented storage
geo-replication where contracted

Storage is normally sold as usable capacity, not raw disk capacity. Backup storage, replication, and application-level data management may be separate items.

Network, Cabling, and ICT Fit-Outs

CFTS project work may include network design, structured cabling, fibre, comms rooms, rack layouts, server rooms, and related ICT fit-out work.

These services are normally scoped around the site, standards required, contractor interfaces, cable routes, power separation, grounding, testing, documentation, and handover requirements.

For structured cabling and physical infrastructure work, installation quality matters as much as component selection. Small details such as bend radius, cable handling, containment, termination, grounding, and testing can affect long-term reliability.

Technical Power and Facility Support

CFTS may assist with technical power design and support where ICT systems depend on stable power, protected distribution, backup power, environmental control, or equipment-room planning.

This work is normally project-specific. The scope may include power protection, UPS or inverter-backed services, generator integration, equipment placement, monitoring considerations, and separation of critical systems.

ICT Assessment, Rollouts, and Capability Building

CFTS may assist with ICT reviews, practical roadmaps, policy and procedure development, disaster recovery planning, support-process design, and internal team capability building.

Project delivery work may include equipment supply, installation automation, multi-site rollout coordination, commissioning, user or support-team training, and handover documentation.

These services are normally scoped around the organisation's operating environment, users, sites, risks, internal support capacity, and long-term maintenance needs.

Managed Services

Managed services apply only where explicitly included within a quotation, proposal, or service agreement.

They may include:

operating system patching
infrastructure monitoring
backup orchestration
security hardening
incident response assistance
managed database or platform services

Managed services do not automatically include application development, custom software support, end-user support, or third-party vendor support.