Offboarding and Termination

This page explains the usual operational considerations when a CFTS service is ending, being migrated away, or being suspended. The Terms of Service and any applicable agreement control the formal position.

Before Termination

Clients should plan for:

final data export
DNS changes
mailbox migration
website or application migration
backup export where available
domain ownership confirmation
cancellation timing
outstanding invoices or balances
vendor or third-party access removal

Where possible, termination should be planned before the required cutover date.

Data Export

Depending on the service, export may involve:

website files
databases
mailboxes
VM images
object storage data
backup archives
configuration records

Export format, availability, and effort depend on the service type and technical state of the system.

Live Data Deletion

Upon service termination, live production data may be deleted according to the Terms of Service, service agreement, and operational process.

Clients should not assume that data will remain available after termination unless retention has been agreed in writing.

Backup Retention

Backups may remain for a limited period according to backup retention cycles, but backup retention is not the same as an obligation to keep terminated services available.

Backup restoration after termination may be limited by:

retention expiry
account status
outstanding balances
service type
technical feasibility
commercial agreement

Suspended Services

Services may be suspended for reasons including:

materially overdue payment
policy violation
security risk
legal or operational risk
abuse affecting platform stability

Suspension may restrict access to systems, applications, data, or support until the issue is resolved.

Reinstatement

Reinstatement may require:

settlement of outstanding balances
reactivation fees where applicable
technical verification
security review
updated contact or billing details
confirmation that the original cause of suspension has been resolved

CFTS does not guarantee immediate reinstatement following payment or request.

Client Checklist

Before ending a service, clients should:

confirm the termination date
confirm who is authorised to request termination
export required data
validate exported data
migrate DNS and mail routing
remove unneeded access
confirm whether backups are needed
settle outstanding balances
retain copies of final invoices and records